Explara uses recognized, ethical and apporved Payment Gateway Service provider for processing all payments. These payments are processed safely using payment gateway providers SSL access. We don't store your payment information such as credit card number, bank account number, pin, etc with us. Your payment request is handled by our payment gateway provider and your designated bank for a specific online payment.
For an event buyer, we curently don't handle refund on behalf of our event organizers. But in case your payment resulted unsuccessful ticket buying, we support you by providing information and forward your request to payment gateway providers.For event organizers we offer following refund policy.
If Explara cancel the Service in its entirety without any cause, then we will refund to you, on a pro-rata basis the amount of your payment corresponding to the portion of your Service remaining right before such cancellation. Otherwise all payments to Explara for services are non-refundable. This includes any one time setup fee and subsequent charges regardless of usage. All overcharges or billing disputes must be reported within 30 days of the time the dispute occurred. If you dispute a charge to your credit card issuer that, in Explara's sole discretion is a valid charge under the provisions of the Terms of Service, you agree to pay Explara an "Administrative Fee".