Conducted by Deep Sengupta, Director of Credit & Risk at ZestMoney, this session gives you a deeper insight into COEUS, the AI-based debt collection strategy that has been developed by ZestMoney. This unique strategy addresses the various drawbacks of traditional collection methods, which are driven by targets and commission. The session takes you through the value that is found in a digital-first approach to collections, in terms of both efficacy and efficiency, as well as how such a strategy is implemented. In a constantly changing finance ecosystem that continually poses new challenges for debt collection, the session explores why COEUS can and should be the new norm for collections operations.

Deep Sengupta is the Director of Credit & Risk at ZestMoney. At ZestMoney, Deep’s role includes, but is not limited to, defining the risk strategy for new partnerships and collections, managing the company’s incredibly diverse portfolio, and manual investigation policies for high-exposure segments. After completing a dual degree B.Tech and M.Tech from IIT Kharagpur, Deep started his career with a brief stint as a Business Analyst before taking up a role at HSBC, where he assessed credit card risk. He eventually left HSBC almost 5 years later to take up a role at Capital One, first handling Credit Governance and Retail Partnership for the company and later managing Co-Brand Partnerships. His time at both organizations has served as a firm foundation for the role he executes now and allows him to develop and implement new strategies to tackle the unique challenges faced by ZestMoney.

Date : 23rd June 2020

Time : 3 to 4 PM

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