Building a Customer-Centric Business
Jun 6, 2017
06:00 PM - 08:00 PM (Asia/Kolkata)
T-Hub, IIIT-H Campus, Gachibowli

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6:00-6:30 PM Registration and networking

6:30-6:35 PM Welcome note by YS

6:35-6:50 PM Opening address by YS

While technology and external funding may certainly affect growth prospects of a company, the core foundation has to be customer experience. From discovery to engagement and on to delight and referrals, companies need to have a clear view of their customers’ journeys. This session will set the stage for the evening, covering key principles of customer excellence.

6:50-7:05 PM Talk by Industry Expert

7:05-7:35 PM Panel discussion on 'Building a Customer-Centric Business' This panel will present case studies of companies who have chosen and refined a customer-centric focus to their business. Founder vision and customer needs need not be divergent; the customer is king (or queen!), but there are creative and data-centric techniques for deepening engagement in new directions. Tips, checklists, trends and real-life stories will be shared in this interactive session.

7:35-7:45 PM Q&A for panellists 

7:45-8:00 PM Closing remarks and elective interaction with specialists/networking

  1. ​T-Hub,
    IIIT-H Campus, Gachibowli,
    Hyderabad, Telangana, India

Organiser : YourStory Media

Ayush Sharma

YourStory Media

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Building a Customer-Centric Business

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