BPM Series: ‘How to Make Life Easier for Your Entire Workforce’

Feb 21, 2019
10:00 AM - 12:30 PM

  • Hartron Innovation Center

  • Plot no 1, Sector 20, Udyog vihar phase 1

  • Gurgaon

SOLD OUT

Event is cancelled by organizer. Please contact organizer for more details..

Overview

This workshop will cover the below mentioned points:

  • Software tools that use advanced human-computer interface techniques
  • Easy, remote access to key contact center workforce management tools
  • Purposeful simplification of software applications.
  • Ability to communicate with software applications in any channel
  • Software applications that pay homage to contact center employees
  • Elimination of mindless, enervating repetitive tasks: Use of RPA
  • Concise and regular feedback on the employee’s personal performance vs. goal
  • Automated real-time guidance
  • Easy access to valuable information that can help employees do their jobs better
  • A fun environment where employees can interact with their peers

Venue

Hartron Innovation Center

Plot no 1, Sector 20, Udyog vihar phase 1 ,Gurgaon

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